Cards Risk and Fraud Training
Risk and Fraud
This Course aims at mastering the latest tools, information, and best practices Issuers and Acquirers need to effectively manage their fraud risk and mitigate fraud losses while improving their fraud management capabilities. This two days course examines the business skills, knowledge and critical thinking needed to manage the core risks and techniques available for identifying, managing and controlling fraud losses. Through presentations, exercises and case studies attendees will have the opportunity to discuss fraud issues and find the best practices based on the Card Network rules and regulations and be well prepared against all the risk and fraud trends.
Chargeback
Become a Champion in understanding the requirements of the chargeback framework and how to effectively manage disputes. A step-by-step guide of the Issuing and Acquiring chargeback process, which covers the operating rules.. Hands On training on the various case studies, while empowering critical reasoning and decision taking through all stages of the chargeback cycle. The training also provides guidance on Issuing and Acquiring chargeback best practices as well as the mitigation of financial losses.
1. Cards Risk Management
Topics
Overview of Cards Risk Business
Risk Impacts & Effects of Fraud
Maximizing cards profits by minimizing losses
Fraud Trends
Risk Management Communication
Fraud Resource Capability
Compliance / Programs
2. Cards Risk Detection
Topics
Cards Risk Detection
Fraud Monitoring Strategy
Fraud Monitoring Tools
Cards Security Features
Fraud Trends
Monitoring Parameters
Fraud Follow up
3. Cards Risk Prevention
Topics
Cards Fraud Management Org
Fraud Team Vigilance
Card Call Centre’s Role
Card Issuance and Safe Keeping
Types of ATM fraud scams and its mitigation
Customer’s KYC
Cardholder’s Education
The Fraud Forum
4. Cards Risk Resolution
Topics
Recovery Strategy
Pre Recovery Techniques
Chargebacks and Compliance
Chargebacks Reason Codes
Fraud Recovery
Fraud Reporting
5. Cards Chargeback
Topics
Dispute Resolution Process
Chargeback Life Cycle
Parties involved in Chargeback Life Cycle
Chargeback Reason Codes
Understanding Jurisdictions and Rule Differences
Visa Resolve Online